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Zhu, Zhu
Kopelman, Richard E.
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Global business and organizational excellence : a review of research & best practices
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2011/12
)
6
,
pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
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2
Interpreting the success of Zappos.com, four seasons, and nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2011/12
)
5
,
pp. 20-35
Persistent link: https://www.econbiz.de/10009564800
Saved in:
3
Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2012
)
5
,
pp. 20-36
Persistent link: https://www.econbiz.de/10009980582
Saved in:
4
Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2012
)
6
,
pp. 63-79
Persistent link: https://www.econbiz.de/10010001302
Saved in:
5
Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from Global Business and Organizational Excellenc...
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2012
)
6
,
pp. 79-80
Persistent link: https://www.econbiz.de/10010001303
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