Burrows, Dan C.; Petry, Jack A.; Fratianne, Scott A. - In: International Journal of Quality & Reliability Management 16 (1999) 1, pp. 13-23
Describes the success story of how Gilman, a division of Giddings & Lewis, Inc., with the help of Blackhawk Technical College, institutionalized reliability and maintainability (R&M) into its quality system and obtained ISO 9001:1994 certification and a declaration of compliance to the QS 9000...