Ab Wahid, Roslina; Corner, James; Tan, Peck‐Leong - In: International Journal of Quality & Reliability Management 28 (2011) 7, pp. 735-757
Purpose – This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000 is being maintained in the service...