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~person:"Hsu, Cathy H. C."
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Dienstleistungsqualität
5
Service quality
5
Beschwerdemanagement
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Customer satisfaction
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Kundenzufriedenheit
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Acculturation
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Hsu, Cathy H. C.
Weber, Karl Matthias
41
Weber, Karin
28
Weber, Karl
16
Weber, K. Matthias
15
Weber, K.
11
Jin, Xin
7
Sparks, Beverley
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Dachs, Bernhard
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Havas, Attila
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Bauer, Thomas
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Heller-Schuh, Barbara
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Bradley, Graham L.
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Dinges, Michael
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Giesecke, Susanne
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Könnölä, Totti
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Ladkin, Adele
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Rohracher, Harald
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Schartinger, Doris
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Warnke, Philine
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Alkemade, Floortje
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Budde, Björn
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Godoe, Helge
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Haegeman, Karel
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Hemmelskamp, Jens
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Le Serre, Delphine
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Lee, David R.
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Legohérel, Patrick
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Meske, Werner
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Roeste, Rannveig
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Rubalcaba-Bermejo, Luis
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Schaper-Rinkel, Petra
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Sparks, Beverley A.
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Teufel, Benjamin
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Wanzenböck, Iris
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Weber, K Matthias
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Weber, K.-H.
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Weber, K.Matthias
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Weber, Katharina
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
2
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
3
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
4
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
5
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
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