Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Karin Weber, Cathy H.C. Hsu
| Year of publication: |
2021
|
|---|---|
| Authors: | Weber, Karin ; Hsu, Cathy H. C. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 83.2021, p. 1-12
|
| Subject: | External service recovery | Joint service recovery | Multiple stakeholder settings | Festivals | Experiments | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Großveranstaltung | Big event | Stakeholder | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2020.104204 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417501