Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Karin Weber, Cathy Hsu, Beverley Sparks
| Year of publication: |
May-September 2016
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| Authors: | Weber, Karin ; Hsu, Cathy H. C. ; Sparks, Beverley |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 33.2016, 4/6, p. 471-496
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| Subject: | Acculturation | service failure | hotel brands | staff ethnicity | Chinese | Konsumentenverhalten | Consumer behaviour | China | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Chinesen | Chinese (People) | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2015.1064060 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011517125