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~person:"Chassioti, E."
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Chassioti, E.
Worthington, D.J.
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Worthington, DJ
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Minussi, J
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Journal of the Operational Research Society : OR
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A new model for call centre queue management#8902
Chassioti, E.
;
Worthington, D.J.
- In:
Journal of the Operational Research Society : OR
55
(
2004
)
12
,
pp. 1352-1357
Persistent link: https://www.econbiz.de/10006019551
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