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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Search: subject:"Öffentliche Dienstleistung"
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Public services
9
Öffentliche Dienstleistung
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Dienstleistungsqualität
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Service quality
6
Customer satisfaction
3
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Elg, Mattias
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Public management review
173
International public management journal
78
Public performance & management review
56
Public personnel management
48
World Bank E-Library Archive
48
International journal of public sector management : IJPSM
40
Policy research working paper : WPS
37
Working paper
25
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
25
CESifo working papers
24
Policy, finance & management for public-private partnership
23
Administrative Sciences : open access journal
21
Annals of public and cooperative economics
21
NBER working paper series
21
Working paper / National Bureau of Economic Research, Inc.
20
Discussion paper series / IZA
17
Journal of public economics
17
NBER Working Paper
17
Discussion paper / Centre for Economic Policy Research
15
Handbook of innovation in public services
15
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
15
Does decentralization enhance service delivery and poverty reduction?
13
World Bank Policy Research Working Paper
13
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
13
Journal of economic policy reform
12
Oxford review of economic policy
12
Transfer : European review of labour and research ; quarterly review of the ETUI Research Department
11
CESifo Working Paper
10
Economia pubblica : the Italian journal of public economics and law
10
Innovations in financing public services : country case studies
10
Journal of nonprofit & public sector marketing
10
Public service improvement : theories and evidence
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Springer eBook Collection
10
Transforming public enterprise in Europe and North America : networks, integration and transnationalisation
10
Beiträge zur öffentlichen Wirtschaft
9
Connecting knowledge and performance in public services : from knowing to doing
9
Discussion papers / CEPR
9
Europa im Ausverkauf : Liberalisierung und Privatisierung öffentlicher Dienstleistungen und ihre Folgen für die Tarifpolitik
9
International journal of manpower
9
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ECONIS (ZBW)
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1
Assessment of efficiency in public service - focused on Government 3.0 case in Korea
Seo, Inhee
;
Kim, Yonghee
;
Choi, Jeongil
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1161-1184
Persistent link: https://www.econbiz.de/10011918874
Saved in:
2
Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias
;
Wihlborg, Elin
;
Örnerheim, Mattias
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
Saved in:
3
Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation
Tortorella, Guilherme Luz
;
Fogliatto, Flavio Sanson
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1544-1558
Persistent link: https://www.econbiz.de/10011816985
Saved in:
4
Measuring quality in elderly care : possibilities and limitations of the vignette method
Poksinska, Bozena Bonnie
;
Cronemyr, Peter
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1194-1207
Persistent link: https://www.econbiz.de/10011778145
Saved in:
5
Bypassing the dinosaurs? : how middle managers become the missing link in lean implementation
Holmemo, Marte D.-Q.
;
Ingvaldsen, Jonas A.
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011648437
Saved in:
6
An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter
;
Archer, Norman P.
;
Dwivedi, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
Saved in:
7
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
8
Customer service quality improvement in the public sector through the Internet
Ha, Sung Ho
;
Lee, Min Jung
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1161-1176
Persistent link: https://www.econbiz.de/10008824975
Saved in:
9
The effects of nationality of origin on satisfaction: an application for the public service of social housing
Marzo Navarro, Mercedes
;
Pedraja Iglesias, Marta
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
7/8
,
pp. 849-861
Persistent link: https://www.econbiz.de/10008650333
Saved in:
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