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~subject:"Customer satisfaction"
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Customer satisfaction
Airlines
565
Airline
545
Fluggesellschaft
544
Air transport
370
Luftverkehr
370
airlines
207
Deutsche Lufthansa <Köln>
118
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90
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87
Service quality
78
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75
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73
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73
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69
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68
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67
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66
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63
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63
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61
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59
Passagierluftverkehr
59
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53
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53
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45
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44
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44
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43
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43
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43
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42
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Konsumentenverhalten
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Low-cost airlines
38
Tourism
36
Relationship marketing
30
Air transport policy
29
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29
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57
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De Jager, Johan W.
3
Han, Heesup
3
Loureiro, Sandra Maria Correia
2
Prentice, Catherine
2
Singh, Alok Kumar
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Wang, Xuequn
2
Abou-Shouk, Mohamed A.
1
Ahmed, A.M.
1
Albuquerque, André Philippi Gonzaga de
1
Ali, Faizan
1
Almarri, K.S.
1
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1
Ari Warokka
1
Arora, Swapan Deep
1
Arul, S. Thanigai
1
Babakus, Emin
1
Babbar, Sunil
1
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1
Basfirinci, Cigdem
1
Bougoure, Ursula Sigrid
1
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1
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1
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1
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1
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1
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1
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1
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Journal of air transport management
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
International journal of business policy and economics
2
Journal of Advances in Management Research
2
Journal of Services Marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
The TQM journal : the international review of organizational improvement
2
Benchmarking: An International Journal
1
Industrial Management & Data Systems
1
International Journal of Culture, Tourism and Hospitality Research
1
International Journal of Operations & Production Management
1
International Journal of Quality & Reliability Management
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of economics and business research : IJEBR
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of hospitality management
1
International journal of quality & reliability management
1
International journal of services, economics and management
1
Inventi impact: service sector
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of advances in management research : JAMR
1
Journal of international economic review
1
Journal of strategic marketing
1
Journal of vacation marketing : an international journal
1
Management decision
1
Management decision : MD
1
Marketing intelligence & planning
1
Services marketing quarterly
1
Strategic Direction
1
The Antidote
1
The TQM Journal
1
The TQM Magazine
1
Tourism review
1
Tourism review : the official journal of the AIEST
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
44
Other ZBW resources
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1
The mediating role of customers' emotional attachment in enhancing service excellence and repurchase intentions of low-cost carrier
airlines
Chand, Pawan Kumar
;
Tandon, Urvashi
;
Jhamb, Deepika
; …
- In:
International journal of business excellence : IJBEX
32
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10015060906
Saved in:
2
A novel approach to consumer loyalty : a case study of hospitality service organisations among generations X and Y
Mei Kei Leong
;
Chaichi, Kamelia
- In:
International journal of economics and business …
27
(
2024
)
2
,
pp. 269-293
Persistent link: https://www.econbiz.de/10015063264
Saved in:
3
Mind, service quality, relationship with
airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
The impact of the COVID-19 pandemic on
airlines
’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
5
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
6
Passengers' service perceptions emerging from user-generated content during the pandemic : the case of leading low-cost carriers
Saydam, Mehmet Bahri
;
Olorunsola, Victor Oluwafemi
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1960-1979
Persistent link: https://www.econbiz.de/10014380892
Saved in:
7
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's
airlines
industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
8
Does service failure criticality affect global travellers' service evaluations? : an empirical analysis of online reviews
Dwesar, Rishi
;
Sahoo, Debajani
- In:
Management decision
60
(
2022
)
2
,
pp. 426-448
Persistent link: https://www.econbiz.de/10013162829
Saved in:
9
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
10
Mediating role of perceived health risk on customer experience and customer satisfaction : evidence from the airline industry in India during COVID-19
Sharma, Devika Rani
;
Girija, Smitha
;
Merugu, Pratima
- In:
International journal of global business and …
17
(
2022
),
pp. 31-45
Persistent link: https://www.econbiz.de/10013461394
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