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~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Search: subject:"Beziehungsmarketing"
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Beziehungsmarketing
320
Relationship marketing
311
Customer satisfaction
116
Kundenzufriedenheit
116
Konsumentenverhalten
107
Consumer behaviour
105
Dienstleistungsqualität
101
Service quality
99
Bank
51
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Quality management
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Qualitätsmanagement
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customer relationship management
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Taiwan
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customer satisfaction
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Marketingmanagement
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service quality
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Keramati, Abbas
9
Ranjan, Jayanthi
5
Chen, Tser-yieth
4
Madhani, Pankaj M.
4
Marimon, Frederic
4
Pérez, Andrea
4
Sangle, Purnima S.
4
Abdullateef, Aliyu Olayemi
3
Awasthi, Preety
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Bang, Nguyen
3
Bhatnagar, Vishal
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Casadesús, Martí
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Ganesh, K.
3
Muhammad Anshari
3
Nazari-Shirkouhi, Salman
3
Petnji Yaya, Luc Honore
3
Rodríguez del Bosque, Ignacio A.
3
Sohn, Changsoo
3
Yang, Ching-chow
3
Abu-Shanab, Emad
2
Agrawal, Shiv Ratan
2
Al-Hawari, Mohd Ahmad
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Al-nassar, Bilal Ali Yaseen
2
Albadvi, Amir
2
Alhawari, Samer
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Amin, Muslim
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Askari, Narges
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Aziz, R. Abd El
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Bapat, Dhananjay
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Brun, Isabelle
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Chen, Ching-fu
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Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
2
Eriksson, Kent
2
Essawi, N. El
2
Gupta, Ashish
2
Hajiheydari, Nastaran
2
Hashemi, Novin
2
Heinonen, Kristina
2
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The international journal of bank marketing : IJBM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
The journal of brand management : an international journal
101
Cogent business & management
98
Marketing intelligence & planning
97
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Service business
84
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
311
OLC EcoSci
9
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1
The impact of customer clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
2
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
3
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
4
Artificial intelligence in the digital customer journey
Araújo, Catarina
;
Gonçalves, Rui
;
Costa, Renato J. …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 248-271
Persistent link: https://www.econbiz.de/10014309478
Saved in:
5
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
6
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
7
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
8
The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry
Fatmawati, Indah
;
Nuryakin
;
Siriyota, Kumpanat
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10012939786
Saved in:
9
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
10
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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