Iwu, Chux Gervase; Opute, Abdullah Promise; … - In: Journal of risk and financial management : JRFM 14 (2021) 4, pp. 1-21
the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for … business patronage. Unfortunately, the pressures associated with the role of the call center agent have made staff attrition a … norm in the industry. While this does not augur well for the call center or the organizations that they serve, the role of …