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~type_genre:"Graue Literatur"
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Search: subject:"Call Center"
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Call centre
79
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8
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5
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4
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3
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Discussion paper series / IZA
5
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5
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3
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2
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ECONIS (ZBW)
79
Showing
1
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79
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date (oldest first)
1
A logistic regressionand linear programming approach for multi-skill staffing optimization in call centers
Thuy Anh Ta
;
Mai Tien
;
Bastin, Fabian
;
L'Ecuyer, Pierre
-
2022
Persistent link: https://www.econbiz.de/10013279842
Saved in:
2
Machbarkeitsstudie für ein Forschungsvorhaben Sonn- und Feiertagsarbeit in sog. Callcentern : Endbericht : Gutachten im Auftrag des Bundesministerium für Arbeit und Soziales (BMAS)...
Breidenbach, Philipp
;
Dehos, Fabian
;
Fehn, Rebecca
; …
-
RWI - Leibniz-Institut für Wirtschaftsforschung
-
2022
Persistent link: https://www.econbiz.de/10013266290
Saved in:
3
Community call: learning for the future
McGauran, Anne Marie
-
2021
Persistent link: https://www.econbiz.de/10012797974
Saved in:
4
Treatment and Selection Effects of Formal Workplace Mentorship Programs
Sandvik, Jason
;
Saouma, Richard
;
Seegert, Nathan
; …
-
National Bureau of Economic Research
-
2021
, we report the outcome of a Randomized Controlled Trial (RCT) carried out in a US-based inbound sales
call
center
where …
Persistent link: https://www.econbiz.de/10012616596
Saved in:
5
Workplace knowledge flows
Sandvik, Jason
;
Saouma, Richard
;
Seegert, Nathan
; …
-
2020
Persistent link: https://www.econbiz.de/10012180327
Saved in:
6
Statistical and economic evaluation of time series models for forecasting arrivals at call centers
Bastianin, Andrea
;
Galeotti, Marzio
;
Manera, Matteo
-
2017
point of view of a
call
center
manager, our results indicate that outsourcing the development of a forecasting model is …
Persistent link: https://www.econbiz.de/10011599302
Saved in:
7
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011631878
Saved in:
8
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011666396
Saved in:
9
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011757773
Saved in:
10
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011758792
Saved in:
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