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~isPartOf:"Journal of vocational behavior"
~isPartOf:"Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)"
~isPartOf:"The international journal of human resource management"
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Search: subject:"Call centre"
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Call centre
27
Callcenter
27
India
7
Indien
7
Australia
6
Australien
6
Arbeitsbedingungen
4
Arbeitsleistung
4
Arbeitspsychologie
4
Job performance
4
Organizational psychology
4
Working conditions
4
Arbeitsmobilität
3
Arbeitszufriedenheit
3
Emotion
3
Employee performance appraisal
3
Job satisfaction
3
Labour mobility
3
Leistungsbeurteilung
3
Burnout
2
Calling
2
Erwerbsverlauf
2
Intelligence
2
Intelligenz
2
Leadership
2
Leistungsmotivation
2
Occupational attainment
2
Occupational qualification
2
Personalführung
2
Qualifikation
2
Vocation
2
Work motivation
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Alternative work arrangements
1
Anforderungsprofil
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Arbeitsgruppe
1
Arbeitskräfte
1
Arbeitsorganisation
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Atypische Beschäftigung
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27
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Broek, Diane van den
2
D'Cruz, Premilla
2
Noronha, Ernesto
2
Taylor, Phil
2
Aa, Z. van der
1
Aparicio-Valverde, Mireia
1
Bain, Peter
1
Barnes, Alison
1
Bloemer, Johanna M.
1
Boehm, Stephan A.
1
Bramble, Thomas
1
Budjanovcanin, Alexandra
1
Burgess, John
1
Chan, Simon C. H.
1
Clinton, Michael
1
Connell, Julia
1
Conner, Bradley T.
1
Conway, Neil
1
Cooper-Thomas, Helena D.
1
Das, Diya
1
Dik, Bryan J.
1
Edwards, Bryan D.
1
Fine, Saul
1
Frenkel, Stephen
1
Gazica, Michele W.
1
Goodwin, Robyn E.
1
Groth, Markus
1
Healy, Josh
1
Henseler, J.
1
Heraty, Noreen
1
Holland, Peter Jeffrey
1
Huang, Xu
1
Hunt, Vivienne
1
Kensbock, Julia M.
1
Lam, Wing
1
Little, Laura M.
1
Martí-Audí, Neus
1
Mohan, Ramesh
1
Nan, Xinsheng
1
Nandialath, Anup
1
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Published in...
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Journal of vocational behavior
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
The international journal of human resource management
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
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ECONIS (ZBW)
27
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1
Conceptualizing calling : cluster and taxometric analyses
Shimizu, Adelyn B.
;
Dik, Bryan J.
;
Conner, Bradley T.
- In:
Journal of vocational behavior
114
(
2019
),
pp. 7-18
Persistent link: https://www.econbiz.de/10012118832
Saved in:
2
I know where I'm going : sensemaking and the emergence of calling
Sturges, Jane
;
Clinton, Michael
;
Conway, Neil
; …
- In:
Journal of vocational behavior
114
(
2019
),
pp. 57-68
Persistent link: https://www.econbiz.de/10012118838
Saved in:
3
Does holding a second job viewed as a calling impact one's work at the primary job?
Webster, Brian
;
Edwards, Bryan D.
- In:
Journal of vocational behavior
114
(
2019
),
pp. 112-125
Persistent link: https://www.econbiz.de/10012118844
Saved in:
4
It's not all about language ability : motivational cultural intelligence matters in call center performance
Presbitero, Alfred
- In:
The international journal of human resource management
28
(
2017
)
11
,
pp. 1547-1562
Persistent link: https://www.econbiz.de/10011753729
Saved in:
5
The role of transformational leadership in the mental health and job performance of employees with disabilities
Kensbock, Julia M.
;
Boehm, Stephan A.
- In:
The international journal of human resource management
27
(
2016
)
13/14
,
pp. 1580-1609
Persistent link: https://www.econbiz.de/10011635555
Saved in:
6
A comparison of individuals with unanswered callings to those with no calling at all
Gazica, Michele W.
;
Spector, Paul E.
- In:
Journal of vocational behavior
91
(
2015
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011433613
Saved in:
7
Human resource management in the Spanish
call
centre
sector : the bird cage model of
call
centre
work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
8
Feeling unsure : quit or stay? ; uncovering heterogeneity in employees' intention to leave in Indian call centers
Das, Diya
;
Nandialath, Anup
;
Mohan, Ramesh
- In:
The international journal of human resource management
24
(
2013
)
1
,
pp. 15-34
Persistent link: https://www.econbiz.de/10009687802
Saved in:
9
The experience of work in India's domestic
call
centre
industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
10
Cornered by conning : agents' experiences of closure of a
call
centre
in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
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