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~person:"Stolletz, Raik"
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Stolletz, Raik
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Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10010264946
Saved in:
2
Analysis of Two-Level Support Systems with Time-Dependent Overflow - A Banking Application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
Wirtschaftswissenschaftliche Fakultät, Leibniz …
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10005138910
Saved in:
3
Service-Level Variability of Inbound
Call
Centers
Roubos, Alex
;
Koole, Ger
;
Stolletz, Raik
- In:
Manufacturing & Service Operations Management
14
(
2012
)
3
,
pp. 402-413
that is often used in
call
centers
. We develop accurate approximations for the service-level distribution based on …
Persistent link: https://www.econbiz.de/10010990406
Saved in:
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