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~subject:"Auslandsverlagerung"
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Auslandsverlagerung
call centers
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staffing
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many-server queues
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heavy traffic
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outsourcing
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queues
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skill-based routing
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Offshoring
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telephone call centers
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Journal of global marketing
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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ECONIS (ZBW)
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1
Emotional exhaustion in offshore
call
centers
: a comparative study
Echchakoui, Said
;
Baakil, Driss
- In:
Journal of global marketing
32
(
2019
)
1
,
pp. 17-36
Persistent link: https://www.econbiz.de/10012201004
Saved in:
2
Englishization in offshore
call
centers
: a postcolonial perspective
Boussebaa, Mehdi
;
Sinha, Shuchi
;
Gabriel, Yiannis
- In:
Journal of international business studies : JIBS ; an …
45
(
2014
)
9
,
pp. 1152-1169
Persistent link: https://www.econbiz.de/10010439046
Saved in:
3
Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan
;
Hanafi, Ahmed
- In:
Strategic outsourcing : an International journal
6
(
2013
)
3
,
pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
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