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~isPartOf:"International journal of production economics"
~person:"Jouini, Oualid"
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Callcenter
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Dallery, Yves
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International journal of production economics
European journal of operational research : EJOR
2
Manufacturing & service operations management : M & SOM
2
OR spectrum : quantitative approaches in management
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
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Production and operations management : an international journal of the Production and Operations Management Society
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A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
2
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
3
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
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