//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Gans, Noah"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Callcenter"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Call centre
6
Callcenter
6
Queueing theory
4
Warteschlangentheorie
4
Statistical method
3
Statistische Methode
3
Outsourcing
2
Theorie
2
Theory
2
Bandit problem
1
Bayesian learning
1
Crew scheduling
1
Customer value
1
Employee retention
1
Gittins index
1
Human resource planning
1
Kundenwert
1
Learning process
1
Lernprozess
1
Mathematical programming
1
Mathematische Optimierung
1
Mitarbeiterbindung
1
Personalbeschaffung
1
Personaleinsatzplanung
1
Personalplanung
1
Production planning
1
Produktionsplanung
1
Recruitment
1
Scheduling problem
1
Scheduling-Verfahren
1
Stochastic process
1
Stochastischer Prozess
1
bursty call arrival
1
call center
1
call routing
1
call-center management
1
call-center staffing
1
distributional forecast updating
1
heterogeneous workers
1
hiring and retention
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
5
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Arbeitspapier
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
Language
All
English
7
Undetermined
1
Author
All
Gans, Noah
Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
12
Noronha, Ernesto
12
Russell, Bob
12
Sauermann, Jan
12
Taylor, Phil
12
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Hannif, Zeenobiyah
8
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shen, Haipeng
8
Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
7
Shumsky, Robert A.
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Helber, Stefan
6
Holst, Hajo
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
more ...
less ...
Institution
All
INSEAD-Wharton Alliance Center for Global Research & Development
1
The Wharton Financial Institutions Center
1
Published in...
All
Manufacturing & service operations management : M & SOM
2
Working papers / Financial Institutions Center
2
Faculty & research / Insead : working paper series
1
Journal of the American Statistical Association : JASA
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & Service Operations Management
1
Source
All
ECONIS (ZBW)
7
RePEc
1
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Optimal hiring and retention policies for heterogeneous workers who learn
Arlotto, Alessandro
;
Chick, Stephen E.
;
Gans, Noah
- In:
Management science : journal of the Institute for …
60
(
2014
)
1
,
pp. 110-129
Persistent link: https://www.econbiz.de/10010345163
Saved in:
2
Parametric forecasting and stochastic programming models for
call-center
workforce scheduling
Gans, Noah
;
Shen, Haipeng
;
Zhou, Yong-Pin
;
Korolev, Nikolay
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
4
,
pp. 571-588
Persistent link: https://www.econbiz.de/10011388043
Saved in:
3
Call-routing schemes for
call-center
outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
Saved in:
4
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
5
Call-routing schemes for
call-center
outsourcing
Gans, Noah
(
contributor
);
Zhou, Yong-Pin
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003364421
Saved in:
6
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
7
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
8
Call-Routing Schemes for
Call-Center
Outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & Service Operations Management
9
(
2007
)
1
,
pp. 33-50
Companies may choose to outsource parts, but not all, of their
call-center
operations. In some cases, they classify …
Persistent link: https://www.econbiz.de/10009218862
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->