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~person:"Greff, Günter"
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Unternehmen
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Callcenter
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Management
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Call Center
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Telefonverkauf
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Balanced Scorecard
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Greff, Günter
Doellgast, Virginia
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Call-Center-Profi
1
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
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ECONIS (ZBW)
3
USB Cologne (EcoSocSci)
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1
Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
Saved in:
2
Das ABC des Call-Center-Management : die wichtigsten Fachbegriffe rund um
Call-Center
, Telemarketing und Kundenservice
Greff, Günter
;
Kruse, Jan Peter
-
1999
Persistent link: https://www.econbiz.de/10001376247
Saved in:
3
Das ABC des Call-Center-Management : die wichtigsten Fachbegriffe rund um
Call-Center
, Telemarketing und Kundenservice
Greff, Günter
;
Kruse, Jan Peter
-
1999
Persistent link: https://www.econbiz.de/10004603338
Saved in:
4
Call-Center-Management : Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern
Cleveland, Brad
;
Mayben, Julia
;
Greff, Günter
-
1998
Persistent link: https://www.econbiz.de/10000665351
Saved in:
5
Call-Center-Management : Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern
Cleveland, Brad
;
Mayben, Julia
;
Greff, Günter
-
1998
Persistent link: https://www.econbiz.de/10004361871
Saved in:
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