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~person:"Song, Juyeon"
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Beschwerdemanagement
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Complaining Behavior
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Song, Juyeon
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Cho, Yoon C.
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The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
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