//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
~isPartOf:"International journal of services and operations management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Consumer behaviour"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungsqualität
26
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
18
Relationship marketing
18
India
12
Indien
12
customer satisfaction
7
service quality
7
Quality management
6
Qualitätsmanagement
6
Brand image
5
Electronic Banking
5
Electronic banking
5
Markenimage
5
Beschwerdemanagement
4
Complaint management
4
Customer service
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Factor analysis
4
Faktorenanalyse
4
Kundenservice
4
Mobile communications
4
Mobilkommunikation
4
Online retailing
4
Online-Handel
4
Service industry
4
Betriebliche Kreislaufwirtschaft
3
Brand management
3
Einzelhandel
3
Holiday behaviour
3
Lieferkette
3
Markenführung
3
Personal banking
3
Privatkundengeschäft
3
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
26
Type of publication (narrower categories)
All
Article in journal
26
Aufsatz in Zeitschrift
26
Case study
1
Fallstudie
1
Language
All
English
26
Author
All
Khare, Arpita
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Azilah Kasim
1
Babayof, Ladan
1
Chang, Lan-Fang
1
Chaudhuri, Ranjan
1
Chen, Lisa Y.
1
Dash, Manoj Kumar
1
Daskin, Mustafa
1
Dhume, Sudheer M.
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Gupta, Atul
1
Handa, Meenakshi
1
Hasliza Hassan
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Huiskonen, Janne
1
Jacob, Jayanth
1
Jaradat, Najwan A.
1
Jothimurugan, T.
1
Kamble, Sachin S.
1
Karppinen, Henri
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Kumar, R. Meikanda Ganesh
1
Li, Xiaoying
1
Lia, Wen-Hung
1
Lü, Kevin
1
Muhammad Sabbir Rahman
1
more ...
less ...
Published in...
All
International journal of services and operations management
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
62
Journal of service research : JSR
47
Cogent business & management
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
more ...
less ...
Source
All
ECONIS (ZBW)
26
Showing
1
-
10
of
26
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
3
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
4
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
5
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
8
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
9
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
10
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->