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~language:"eng"
~subject:"Consumer complaining behavior"
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Consumer complaining behavior
Beschwerdemanagement
4
Complaint management
4
Consumer behaviour
4
Konsumentenverhalten
4
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
consumer complaining behavior
2
service recovery
2
Affiliate Marketing
1
Assertiveness
1
Attitude toward complaining
1
Beziehungsmarketing
1
Bibliometric
1
Bibliometrics
1
Bibliometrie
1
CCB
1
Co-citation
1
Consumer's Complaining Behavior
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Gastgewerbe
1
Gastronomie
1
Hospitality industry
1
Marketing Strategies
1
Marketing management
1
Marketingmanagement
1
Network analysis
1
Online Retail Sector
1
Online retailing
1
Online-Handel
1
Referral Marketing
1
Relationship marketing
1
Restaurant industry
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Retail trade
1
aggressiveness
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comportamiento de queja del consumidor
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English
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Arora, Swapan Deep
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Chakraborty, Anirban
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Journal of business research : JBR
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ECONIS (ZBW)
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Intellectual structure of
consumer
complaining
behavior
(CCB) research : a bibliometric analysis
Arora, Swapan Deep
;
Chakraborty, Anirban
- In:
Journal of business research : JBR
122
(
2021
),
pp. 60-74
Persistent link: https://www.econbiz.de/10012420340
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