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~isPartOf:"International journal of contemporary hospitality management"
~person:"Raab, Carola"
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Beziehungsmarketing
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Customer integration
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Customer participation
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Customer satisfaction
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Dienstleistung
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Kundenintegration
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Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
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