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~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of marketing theory and practice"
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Search: subject:"Customer loyalty"
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Beziehungsmarketing
19
Relationship marketing
19
Consumer behaviour
18
Konsumentenverhalten
18
Customer loyalty
17
Customer satisfaction
17
Kundenzufriedenheit
17
Customer retention
15
Kundenbindung
15
Dienstleistungsqualität
6
Service quality
6
B-to-B-Marketing
5
Business-to-business marketing
5
Hotel industry
4
Hotellerie
4
Marketing management
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Marketingmanagement
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Einzelhandel
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Ethiopia
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Lieferantenmanagement
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Retail trade
3
Supplier relationship management
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USA
3
United States
3
Viral marketing
3
Virales Marketing
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Äthiopien
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Brand
2
Brand image
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Brand loyalty
2
Brand management
2
Customer engagement
2
Customer service
2
Dienstleistungssektor
2
Gastgewerbe
2
Hospitality industry
2
Hotel management
2
Kundenbindungsprogramm
2
Kundenservice
2
Loyalty
2
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English
28
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Afaq, Anam
1
Alet Vilaginés, Josep
1
Alonso-Garcia, Javier
1
Amos, Clinton
1
Aparicio-Valverde, Mireia
1
Arnold, Todd J.
1
Askariazad, Mohammad Hossein
1
Babakhani, Nazila
1
Beatty, Sharon E.
1
Bilgihan, Anil
1
Bowen, John T.
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1
Brockhaus, Sebastian
1
Brunetti, Federico
1
Burnham, Thomas A.
1
Bush, Alan J.
1
Chang, Wen
1
Chen McCain, Shiang-Lih
1
Chu, Rongwei
1
Chua, Bee-Lia
1
Chung, Jae-eun
1
Confente, Ilenia
1
Cuesta-Valiño, Pedro
1
Curran, James M.
1
Diep Ngoc Su
1
Dinca, Alexandra
1
Duy Quy Nguyen-Phuoc
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
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Fazal-e-Hasan, Syed
1
Gaur, Loveleen
1
Han, Heesup
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Harrison, Mary P.
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1
Huang, Lei
1
Huang, Zixuan
1
Häubl, Gerald
1
Ji, Chen
1
Jin, Naehyun Paul
1
Johnson, Lester W.
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The journal of business & industrial marketing
International journal of contemporary hospitality management
Journal of marketing theory and practice
Journal of retailing and consumer services
51
Journal of business research : JBR
26
SpringerLink / Bücher
20
The service industries journal
18
Cogent business & management
16
Journal of hospitality marketing & management
16
Springer eBook Collection
14
Cogent Business & Management
13
International journal of hospitality management
12
Psychology & marketing
12
Research
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
Asia Pacific journal of marketing and logistics
10
Munich Business School - Publications
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
Munich Business School Working Paper
9
The journal of services marketing
9
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality & reliability management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
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ECONIS (ZBW)
28
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1
Fostering
customer
loyalty
across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
2
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
3
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
4
Social CRM : linking the dots of customer service and
customer
loyalty
during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
5
How does quality of mobile food delivery services influence
customer
loyalty
? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
6
The role of online brand communties on building brand equity and loyalty through relational benefits
Sánchez-Casado, Noelia
;
Confente, Ilenia
; …
- In:
Journal of marketing theory and practice
26
(
2018
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10011912922
Saved in:
7
Word of mouth opportunity : why recommendation likelihood overestimates positive word of mouth
Burnham, Thomas A.
;
Leary, R. Bret
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 368-389
Persistent link: https://www.econbiz.de/10011951456
Saved in:
8
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
9
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
10
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
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