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~type_genre:"Aufsatz im Buch"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer retention
132
Kundenbindung
132
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
18
Kundenzufriedenheit
18
Social Web
17
Social web
17
Service quality
13
Brand management
10
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10
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10
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10
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9
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9
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8
Corporate Social Responsibility
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Corporate social responsibility
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Brand image
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Brand loyalty
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Qualitätsmanagement
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Brand management ; Vol. 2
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business performance measurement and management
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Grundlagen des After Sales Marketing
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
Marketing und Innovation in disruptiven Zeiten
1
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1
Strategies and tools for managing connected consumers
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The synergy of business theory and practice : advancing the practical application of scholarly research
1
Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
1
Werbung für alle Sinne : multimodale Kommunikationsstrategien
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ECONIS (ZBW)
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1
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
2
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
3
How does CSR influence
customer
loyalty
in the banking sector? : evidence from Vietnam
Dang Khoa Tran
- In:
Recent developments in Vietnamese business and finance
,
(pp. 411-438)
.
2021
Persistent link: https://www.econbiz.de/10012799183
Saved in:
4
Quality strategies for
customer
loyalty
in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
5
Multimodale Kommunikation für Dienstleistungsanbieter am Point of Service (POS) zur Steuerung der wahrgenommenen Dienstleistungsqualität
Steffen, Dirk
- In:
Werbung für alle Sinne : multimodale …
,
(pp. 237-252)
.
2020
Persistent link: https://www.econbiz.de/10012271839
Saved in:
6
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
7
The practicable aspect of the Omni-channel retailing strategy and its impact on
customer
loyalty
Christoforou, Tandy
;
Melanthiou, Yioula
- In:
The synergy of business theory and practice : advancing …
,
(pp. 239-260)
.
2019
Persistent link: https://www.econbiz.de/10012105754
Saved in:
8
Relationships among service quality, customer satisfaction, word-of-mouth, and
customer
loyalty
: a case study of minimarkets with halal positioning, Jakarta, Indonesia
Aji, Bagus Wicaksono
;
Sri Daryanti
- In:
Business and management issues in the global and …
,
(pp. 279-291)
.
2019
Persistent link: https://www.econbiz.de/10012311744
Saved in:
9
Fuzzy clustering : an analysis of service quality in the mobile phone industry
Baeshen, Mashhour H.
;
Beynon, Malcolm J.
;
Daunt, Kate L.
- In:
Handbook of research on intelligent techniques and …
,
(pp. 40-61)
.
2017
Persistent link: https://www.econbiz.de/10011611189
Saved in:
10
Mobile subscribers' loyalty : nested models comparison
Akbar, Mohammad Muzahid
- In:
Business performance measurement and management
,
(pp. 334-370)
.
2014
Persistent link: https://www.econbiz.de/10011564007
Saved in:
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