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~type_genre:"Aufsatz im Buch"
~subject:"Dienstleistungsqualität"
~subject:"Social Web"
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Dienstleistungsqualität
Social Web
Customer retention
132
Kundenbindung
132
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
18
Kundenzufriedenheit
18
Social web
17
Service quality
13
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10
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Computer-mediated marketing strategies : social media and online brand communities
4
How to succeed in the digital age : strategies from 17 top managers
4
Brand management ; Vol. 2
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business performance measurement and management
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Capturing, analyzing, and managing word-of-mouth in the digital marketplace
1
Cruise business development : safety, product design and human capital
1
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Exploring the grand challenges for next generation e-business : 8th Workshop on E-Business, WEB 2009, Phoenix, AZ, USA, December 15, 2009 ; revised selected papers
1
Grundlagen des After Sales Marketing
1
Handbook of research on integrating social media into strategic marketing
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
Marketing und Innovation in disruptiven Zeiten
1
Mobile electronic commerce : foundations, development, and applications
1
Recent developments in Vietnamese business and finance
1
Services marketing cases in emerging markets : an asian perspective
1
Social Media in der Organisationskommunikation : empirische Befunde und Branchenanalysen
1
Strategic customer relationship management in the age of social media
1
Strategies and tools for managing connected consumers
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The synergy of business theory and practice : advancing the practical application of scholarly research
1
Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
1
Werbung für alle Sinne : multimodale Kommunikationsstrategien
1
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Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
2
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
3
How does CSR influence
customer
loyalty
in the banking sector? : evidence from Vietnam
Dang Khoa Tran
- In:
Recent developments in Vietnamese business and finance
,
(pp. 411-438)
.
2021
Persistent link: https://www.econbiz.de/10012799183
Saved in:
4
Quality strategies for
customer
loyalty
in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
5
Multimodale Kommunikation für Dienstleistungsanbieter am Point of Service (POS) zur Steuerung der wahrgenommenen Dienstleistungsqualität
Steffen, Dirk
- In:
Werbung für alle Sinne : multimodale …
,
(pp. 237-252)
.
2020
Persistent link: https://www.econbiz.de/10012271839
Saved in:
6
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
7
The practicable aspect of the Omni-channel retailing strategy and its impact on
customer
loyalty
Christoforou, Tandy
;
Melanthiou, Yioula
- In:
The synergy of business theory and practice : advancing …
,
(pp. 239-260)
.
2019
Persistent link: https://www.econbiz.de/10012105754
Saved in:
8
Relationships among service quality, customer satisfaction, word-of-mouth, and
customer
loyalty
: a case study of minimarkets with halal positioning, Jakarta, Indonesia
Aji, Bagus Wicaksono
;
Sri Daryanti
- In:
Business and management issues in the global and …
,
(pp. 279-291)
.
2019
Persistent link: https://www.econbiz.de/10012311744
Saved in:
9
Fuzzy clustering : an analysis of service quality in the mobile phone industry
Baeshen, Mashhour H.
;
Beynon, Malcolm J.
;
Daunt, Kate L.
- In:
Handbook of research on intelligent techniques and …
,
(pp. 40-61)
.
2017
Persistent link: https://www.econbiz.de/10011611189
Saved in:
10
Social media and customer engagement at Makemytrip.com
Jha, Bidyanand
;
Kshetri, Anita
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 117-136)
.
2017
Persistent link: https://www.econbiz.de/10011537904
Saved in:
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