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Search: subject:"Customer loyalty"
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Subject
All
Relationship marketing
1,136
Beziehungsmarketing
1,069
Customer loyalty
1,049
Customer satisfaction
947
Kundenbindung
942
Customer retention
919
Consumer behaviour
911
Konsumentenverhalten
809
Kundenzufriedenheit
721
Service quality
516
customer loyalty
489
Dienstleistungsqualität
473
customer satisfaction
182
Brand management
143
Markenführung
137
Retail trade
119
Einzelhandel
113
Customer Loyalty
104
Brand image
103
Confidence
101
Vertrauen
101
Markenimage
96
Corporate social responsibility
92
Electronic Commerce
92
Social Web
89
Social web
89
Online retailing
88
Customer service
87
Online-Handel
87
service quality
87
E-commerce
84
Bank
83
Germany
83
Trust
80
Deutschland
79
Online-Marketing
78
Internet marketing
76
Marketing
75
Brand loyalty
74
Corporate Social Responsibility
74
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Online availability
All
Undetermined
1,294
Free
438
Type of publication
All
Article
1,931
Book / Working Paper
485
Other
7
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All
Article in journal
1,015
Aufsatz in Zeitschrift
1,015
research-article
443
Aufsatz im Buch
139
Book section
139
Hochschulschrift
102
Thesis
76
Graue Literatur
49
Non-commercial literature
49
Article
41
Working Paper
34
Collection of articles of several authors
31
Sammelwerk
31
case-report
28
review
28
review-article
26
Arbeitspapier
25
Conference paper
21
Konferenzbeitrag
21
Aufsatzsammlung
20
Case study
16
Fallstudie
16
viewpoint
16
conceptual-paper
15
Collection of articles written by one author
11
Ratgeber
11
Sammlung
11
Guidebook
9
Handbook
7
Handbuch
7
non-article
7
Konferenzschrift
4
technical-paper
4
Conference proceedings
3
Conference Paper
2
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2
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2
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2
Übersichtsarbeit
2
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1
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English
2,017
German
227
Undetermined
154
Lithuanian
8
Spanish
6
French
4
Indonesian
4
Romanian
2
Czech
1
Polish
1
Albanian
1
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Author
All
Rennhak, Carsten
12
Prentice, Catherine
11
Ferguson, Rick
9
Izogo, Ernest Emeka
9
Kandampully, Jay
8
Aksoy, Lerzan
7
Becker, Roman
7
Daschmann, Gregor
7
Hlavinka, Kelly
7
Mattila, Anna S.
7
Ramaseshan, B.
7
Baumann, Chris
6
Frank, Björn
6
Han, Heesup
6
Makanyeza, Charles
6
Ozuem, Wilson
6
Rodríguez del Bosque, Ignacio A.
6
Bell, Chip R.
5
Bilgihan, Anil
5
Burton, Suzan
5
Confente, Ilenia
5
Gouthier, Matthias
5
Hapsari, Raditha
5
Hennig-Thurau, Thorsten
5
Lee, Richard
5
Mittal, Divya
5
Murphy, Jamie
5
Pilelienė, Lina
5
Ramanathan, Ramakrishnan
5
Roberts-Lombard, Mornay
5
Rowley, Jennifer
5
Agrawal, Shiv Ratan
4
Anaya-Sánchez, Rafael
4
Athanasopoulou, Pinelopi
4
Auruškevičienė, Viltė
4
Babakus, Emin
4
Bakanauskas, Arvydas
4
Enkawa, Takao
4
Gan, Christopher
4
Giovanis, Apostolos
4
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Institution
All
Springer Fachmedien Wiesbaden
18
Munich Business School
10
Nomos Verlagsgesellschaft
4
Verlag Dr. Kovač
4
GABAL-Verlag GmbH
3
Logos Verlag Berlin
3
Siauliai University
3
Vytautas Magnus University
3
W. Kohlhammer GmbH
3
epubli GmbH
3
Books on Demand GmbH <Norderstedt>
2
C.E.P.R. Discussion Papers
2
Edward Elgar Publishing
2
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
2
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Faculteit Economie en Bedrijfskunde, Universiteit Gent
2
HAL
2
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
National Bureau of Economic Research
2
Springer Gabler <Firma>
2
Technische Universität Dresden
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Autohaus Buch und Formular
1
Berkeley Electronic Press
1
BusinessVillage GmbH
1
Center for Service Excellence
1
Center for Urban & Real Estate Management <Zürich>
1
Christian-Albrechts-Universität zu Kiel
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Department of Economics and Business, Universitat Pompeu Fabra
1
Dpunkt.Verlag <Heidelberg>
1
Duesseldorf University of Applied Sciences
1
Eberhard Karls Universität Tübingen
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Association of Agricultural Economists - EAAE
1
European Business School <Oestrich-Winkel>
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
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Published in...
All
Journal of Services Marketing
75
International Journal of Bank Marketing
55
Journal of Consumer Marketing
54
Journal of retailing and consumer services
51
European Journal of Marketing
40
International Journal of Retail & Distribution Management
35
Journal of business research : JBR
29
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
SpringerLink / Bücher
20
The service industries journal
18
Cogent business & management
16
Journal of hospitality marketing & management
16
Springer eBook Collection
14
Cogent Business & Management
13
International journal of contemporary hospitality management
13
Journal of Service Management
13
Strategy & Leadership
13
International journal of hospitality management
12
Psychology & marketing
12
Research
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
The TQM journal : the international review of organizational improvement
11
Asia Pacific Journal of Marketing and Logistics
10
Asia Pacific journal of marketing and logistics
10
Journal of Business & Industrial Marketing
10
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Services marketing quarterly
10
International Journal of Quality & Reliability Management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
The journal of services marketing
9
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
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Source
All
ECONIS (ZBW)
1,515
Other ZBW resources
577
RePEc
160
EconStor
52
BASE
51
USB Cologne (business full texts)
42
USB Cologne (EcoSocSci)
26
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991
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991
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
992
Effects of
customer
loyalty
on customer entitlement and voiced complaints
Li, Xiaofei
;
Ma, Baolong
;
Zhou, Chen
- In:
The service industries journal
37
(
2017
)
13/14
,
pp. 858-874
Persistent link: https://www.econbiz.de/10011847982
Saved in:
993
Impact of value co-creation on logistics customers' loyalty
Thiruvattal, Eappen
- In:
Journal of global operations and strategic sourcing
10
(
2017
)
3
,
pp. 334-361
Persistent link: https://www.econbiz.de/10011806169
Saved in:
994
Do ad metaphors enhance or dilute the consumers' brand preferences? : exploring the moderating role of goal orientation
Kao, Danny Tengti
;
Zhang, Lei
;
Yu, Annie Pei-I
;
Wu, Pei-Hsun
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
5
,
pp. 474-482
Persistent link: https://www.econbiz.de/10011814906
Saved in:
995
Web atmospherics as drivers of shopping centres'
customer
loyalty
Savelli, Elisabetta
;
Cioppi, Marco
;
Tombari, Federica
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1213-1240
Persistent link: https://www.econbiz.de/10011815154
Saved in:
996
Customer relationship management practices and
customer
loyalty
in commercial banks : an empirical study
Darli, Linie
;
Vasanthagopal, R.
- In:
Mudra : journal of finance and accounting
4
(
2017
)
2
,
pp. 62-71
Persistent link: https://www.econbiz.de/10011874744
Saved in:
997
Improve communication quality by understanding customer switching behavior in China's telecom sector
Awan, Salman
;
Cheng, Yanxia
- In:
Inventi impact: retailing & consumer services
(
2017
)
4
,
pp. 158-171
Persistent link: https://www.econbiz.de/10011879985
Saved in:
998
Influences of experience dimensions on consumer loyalty : the case of travel agencies in East Java
Susanti, Christina Esti
;
Mandal, Purnendu
- In:
International journal of business excellence
13
(
2017
)
3
,
pp. 340-354
Persistent link: https://www.econbiz.de/10011857513
Saved in:
999
Key strategic prescription for Indian financial services sector : a study with special reference to ICICI Bank
Mittal, Anurag
- In:
Manthan : journal of commerce and management
4
(
2017
)
1
,
pp. 82-93
Persistent link: https://www.econbiz.de/10011863128
Saved in:
1000
From CSR to
customer
loyalty
: an empirical investigation in the retail banking industry of a developing country
Moisescu, Ovidiu Ioan
- In:
Scientific Annals of Economics and Business
64
(
2017
)
3
,
pp. 307-323
Persistent link: https://www.econbiz.de/10011866024
Saved in:
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