Benoit (née Moeller), Sabine; Bilstein, Nicola; … - In: Journal of Service Management 27 (2016) 4, pp. 460-480
Purpose – The purpose of this paper is to scrutinize platforms for members to exchange information by information-based online communities (IBOCs, like LinkedIn or Facebook). Because member participation is vital for IBOCs, this research aims to identify and validate factors that drive member...