//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Privatkundengeschäft"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer relationship management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Privatkundengeschäft
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Employee retention
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Case study
1
Fallstudie
1
Language
All
English
10
Author
All
Durkin, Mark
2
Aspara, Jaakko
1
Clark, Victoria
1
Crowe, Joe
1
El-Manstrly, Dahlia
1
Hansen, Håvard
1
Liu, Tsung-Chi
1
Matthews, Claire
1
Menon, Kalyani
1
Moutinho, Luiz
1
Mukerjee, Kaushik
1
Murray, David
1
Murray, Lisa
1
Ndubisi, Nelson Oly
1
Nyman, Henrich
1
O'Connor, Aidan
1
O'Donnell, Aodheen
1
Paton, Robert A.
1
Sand, Jo Are
1
Tikkanen, Henrikki
1
Veloutsou, Cleopatra
1
Worthington, Steve
1
Wu, Li-Wei
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
21
Die Bank
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
7
The journal of services marketing
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
International journal of bank marketing
5
Kompendium bankbetrieblicher Anwendungsfelder
5
Bank- und finanzwirtschaftliche Forschungen
4
Gabler Edition Wissenschaft
4
Global business review
4
Reihe: Financial planning
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Gabler Edition Wissenschaft / Schriften zum europäischen Management
3
Marketing intelligence & planning
3
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
3
Services marketing quarterly
3
African journal of economic and management studies : AJEMS
2
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
2
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
2
Bankinnovationen
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Berliner Schriften zur anwendungsorientierten Bankbetriebslehre
2
Business and Economic Research : BER
2
Cahier de recherche / Faculté des Sciences Economiques et Sociales, Hautes Etudes Commerciales, Université de Genève
2
Economic research
2
Europäische Hochschulschriften / 5
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International Customer Behaviour and Retailing Research : 2nd CIRCLE conference proceedings
2
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
International journal of emerging markets
2
International journal of financial innovation in banking : IJFIB
2
International journal of services and operations management
2
International journal of technology marketing : IJTMkt
2
Journal of contemporary management : JMC
2
Journal of financial services marketing
2
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
2
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
3
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
4
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
5
Antecedents to customer satisfaction with financial services : the moderating effects of the Need to Evaluate
Hansen, Håvard
;
Sand, Jo Are
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 234-244
Persistent link: https://www.econbiz.de/10003802568
Saved in:
6
Relationship disconnect in retail banking
Durkin, Mark
;
O'Donnell, Aodheen
;
Crowe, Joe
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
Saved in:
7
Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi
;
Wu, Li-Wei
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
Saved in:
8
Building customers' affective commitment towards retail banks : the role of CRM in each "moment of truth"
Menon, Kalyani
;
O'Connor, Aidan
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 157-168
Persistent link: https://www.econbiz.de/10003697778
Saved in:
9
Helping bank customers switch : a case study
Matthews, Claire
;
Murray, David
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
4
,
pp. 360-369
Persistent link: https://www.econbiz.de/10003501377
Saved in:
10
A structural equation modeling of the antecedents of relationship quality in the Malaysia banking sector
Ndubisi, Nelson Oly
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10003458295
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->