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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Global business review"
~subject:"Privatkundengeschäft"
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Search: subject:"Customer relationship management"
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Privatkundengeschäft
Beziehungsmarketing
97
Relationship marketing
97
Consumer behaviour
45
Konsumentenverhalten
45
Customer satisfaction
28
Kundenzufriedenheit
28
Financial services
21
Finanzdienstleistung
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Dienstleistungsqualität
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Service quality
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Brand management
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Markenführung
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Emotion
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Durkin, Mark
2
Arif, Imtiaz
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Aslam, Wajeeha
1
Aspara, Jaakko
1
Chaubey, D. S.
1
Clark, Victoria
1
Crowe, Joe
1
El-Manstrly, Dahlia
1
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Hansen, Håvard
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1
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1
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1
Murray, Lisa
1
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1
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1
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1
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Journal of financial services marketing : JFSM
Global business review
The international journal of bank marketing : IJBM
21
Die Bank
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
7
The journal of services marketing
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
International journal of bank marketing
5
Kompendium bankbetrieblicher Anwendungsfelder
5
Bank- und finanzwirtschaftliche Forschungen
4
Gabler Edition Wissenschaft
4
Reihe: Financial planning
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Gabler Edition Wissenschaft / Schriften zum europäischen Management
3
Marketing intelligence & planning
3
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
3
Services marketing quarterly
3
African journal of economic and management studies : AJEMS
2
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
2
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
2
Bankinnovationen
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Berliner Schriften zur anwendungsorientierten Bankbetriebslehre
2
Business and Economic Research : BER
2
Cahier de recherche / Faculté des Sciences Economiques et Sociales, Hautes Etudes Commerciales, Université de Genève
2
Economic research
2
Europäische Hochschulschriften / 5
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International Customer Behaviour and Retailing Research : 2nd CIRCLE conference proceedings
2
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
International journal of emerging markets
2
International journal of financial innovation in banking : IJFIB
2
International journal of services and operations management
2
International journal of technology marketing : IJTMkt
2
Journal of contemporary management : JMC
2
Journal of financial services marketing
2
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ECONIS (ZBW)
14
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1
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Saved in:
2
A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi
;
Jaiswal, Deepak
;
Mishra, Suyash
- In:
Global business review
20
(
2019
)
5
,
pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Saved in:
3
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
4
Summarizing factors of customer experience and building a structural model using total interpretive structural modelling technology
Sharma, Meenakshi
;
Tiwari, Prakash C.
;
Chaubey, D. S.
- In:
Global business review
17
(
2016
)
3
,
pp. 730-741
Persistent link: https://www.econbiz.de/10011603209
Saved in:
5
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
6
Business orientation of Indian consumer banking
Kaur, Gurjeet
;
Gupta, Shruti
- In:
Global business review
13
(
2012
)
3
,
pp. 481-507
Persistent link: https://www.econbiz.de/10009671745
Saved in:
7
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
8
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
9
Antecedents to customer satisfaction with financial services : the moderating effects of the Need to Evaluate
Hansen, Håvard
;
Sand, Jo Are
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 234-244
Persistent link: https://www.econbiz.de/10003802568
Saved in:
10
Relationship disconnect in retail banking
Durkin, Mark
;
O'Donnell, Aodheen
;
Crowe, Joe
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
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