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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Privatkundengeschäft"
~subject:"Electronic Banking"
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Privatkundengeschäft
Electronic Banking
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
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Bank marketing
9
Bankmarketing
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Electronic banking
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Brand image
4
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Firmenimage
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Großbritannien
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Kundenwert
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Markenimage
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United States
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banking
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loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
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3
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Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
32
International journal of bank marketing
13
Journal of retailing and consumer services
12
Die Bank
10
The journal of services marketing
8
International journal of electronic customer relationship management : IJECRM
7
SpringerLink / Bücher
7
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
Gabler Edition Wissenschaft
5
Journal of digital banking
5
Kompendium bankbetrieblicher Anwendungsfelder
5
Bank- und finanzwirtschaftliche Forschungen
4
Global business review
4
International journal of electronic finance : IJEF
4
Journal of financial services marketing
4
Journal of global marketing
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Marketing intelligence & planning
4
Reihe: Financial planning
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Banken im Wandel : Direktbanken und Direct Banking
3
Bankinnovationen
3
Berichte aus der Betriebswirtschaft
3
Gabler Edition Wissenschaft / Schriften zum europäischen Management
3
International journal of business and globalisation : IJBG
3
International journal of business excellence : IJBEX
3
International journal of financial research
3
International journal of quality and service sciences
3
Journal for global business advancement : JGBA
3
Journal of business research : JBR
3
Managing service quality : MSQ ; an international journal
3
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
3
Services marketing quarterly
3
The service industries journal
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Academic journal of economic studies
2
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ECONIS (ZBW)
18
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1
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
3
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
4
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
5
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
6
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
7
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
8
Online banking in India : an approach to establish CRM
Khare, Arpita
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 176-188
Persistent link: https://www.econbiz.de/10009563152
Saved in:
9
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
10
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
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