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~person:"Töpfer, Armin"
~person:"Georgi, Dominik"
~subject:"Dienstleistung"
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Dienstleistung
Beziehungsmarketing
57
Relationship marketing
57
Theorie
17
Theory
17
Customer satisfaction
15
Kundenzufriedenheit
15
Deutschland
14
Germany
14
Kundenmanagement
14
Measurement
8
Messung
8
Customer value
7
Dienstleistungsqualität
7
Kundenwert
7
Quality management
7
Qualitätsmanagement
7
Service quality
7
Unternehmen
7
Verbraucherzufriedenheit
7
Kundenorientierung
6
Strategic management
5
Strategisches Management
5
Bank marketing
4
Bankmarketing
4
Lieferantenmanagement
4
Marketing
4
Supplier relationship management
4
Dienstleistungssektor
3
Social Web
3
Social web
3
Aufsatzsammlung
2
Balanced Scorecard
2
Balanced scorecard
2
Bank
2
Benchmarking
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Beziehungsmanagement
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Business recovery
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Business services
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Controlling
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Töpfer, Armin
Georgi, Dominik
Bruhn, Manfred
11
Stauss, Bernd
8
Gouthier, Matthias H. J.
6
Corsten, Hans
5
Edvardsson, Bo
5
Grönroos, Christian
5
Gustafsson, Anders
5
Jaakkola, Elina
5
McColl-Kennedy, Janet R.
5
Vargo, Stephen L.
5
Bitner, Mary Jo
4
Gremler, Dwayne D.
4
Lusch, Robert F.
4
Rust, Roland T.
4
Witell, Lars
4
Benoit, Sabine
3
Coenen, Christian
3
Gabbott, Mark
3
Helkkula, Anu
3
Huang, Ming-Hui
3
Reichwald, Ralf
3
Russell-Bennett, Rebekah
3
Stuhlmann, Stephan
3
Walsh, Gianfranco
3
Zeithaml, Valarie A.
3
Aarikka-Stenroos, Leena
2
Aksoy, Lerzan
2
Balderjahn, Ingo
2
Ballantyne, David
2
Benkenstein, Martin
2
Carbonell, Pilar
2
Dev, Chekitan S.
2
Dous, Malte
2
Dunkel, Wolfgang
2
Falk, Tomas
2
Faßnacht, Martin
2
Fichtel, Sina
2
Furrer, Olivier
2
Gleitsmann, Sinje
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Kompendium bankbetrieblicher Anwendungsfelder
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ECONIS (ZBW)
1
USB Cologne (EcoSocSci)
1
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Dienstleistungsmanagement in Banken : Konzeption und Umsetzung auf Basis der Service Value Chain
Bruhn, Manfred
;
Georgi, Dominik
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003331004
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2
Services marketing : managing the service value chain
Bruhn, Manfred
;
Georgi, Dominik
-
2006
Persistent link: https://www.econbiz.de/10004845888
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