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~isPartOf:"Modern analysis of customer surveys : with applications using R"
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Customer satisfaction
19
Kundenzufriedenheit
19
Befragung
11
Interview
11
Statistical method
5
Statistische Methode
5
Measurement
4
Messung
4
Multivariate Analyse
4
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4
Bayes-Statistik
2
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2
Dienstleistungsqualität
2
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2
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2
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Qualitätsmanagement
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Service quality
2
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Arbeitszufriedenheit
1
Bewertung
1
Beziehungsmarketing
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Causality analysis
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Computer-assisted marketing
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Data collection
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Decision tree
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Diskrete Entscheidung
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Employee survey
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Entscheidungsbaum
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Evaluation
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English
19
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Kenett, Ron
4
Salini, Silvia
4
Cantaluppi, Gabriele
2
Mealli, Fabrizia
2
Nicolini, Giovanna
2
Rubin, Donald B.
2
Barbiero, Alessandro
1
Biffignandi, Silvia
1
Boari, Giuseppe
1
Bonanomi, Andrea
1
Dalla Valle, Luciana
1
De Battisti, Francesca
1
Deldossi, Laura
1
Ferrari, Pier Alda
1
Fienberg, Stephen E.
1
Furlan, Roberto
1
Gal, Iddo
1
Galimberti, Giuliano
1
Iannario, Maria
1
Manrique-Vallier, Daniel
1
Martone, Diego
1
Mattei, Alessandra
1
Milioli, Maria Adele
1
Morlini, Isabella
1
Ograjenšek, Irena
1
Pacini, Barbara
1
Perruca, Giovanni
1
Piccolo, Domenico
1
Soffritti, Gabriele
1
Solaro, Nadia
1
Zani, Sergio
1
Zappa, Diego
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Modern analysis of customer surveys : with applications using R
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
International Journal of Bank Marketing
109
European Journal of Marketing
108
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
80
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
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ECONIS (ZBW)
19
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1
Missing data and imputation methods
Mattei, Alessandra
;
Mealli, Fabrizia
;
Rubin, Donald B.
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 129-154)
.
2012
Persistent link: https://www.econbiz.de/10009501798
Saved in:
2
The concept and assessment of
customer
satisfaction
Ograjenšek, Irena
;
Gal, Iddo
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 109-127)
.
2012
Persistent link: https://www.econbiz.de/10009501801
Saved in:
3
Web surveys
Furlan, Roberto
;
Martone, Diego
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 89-105)
.
2012
Persistent link: https://www.econbiz.de/10009501802
Saved in:
4
Integrated analysis
Biffignandi, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 71-88)
.
2012
Persistent link: https://www.econbiz.de/10009501803
Saved in:
5
Measurement scales
Bonanomi, Andrea
;
Cantaluppi, Gabriele
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 55-70)
.
2012
Persistent link: https://www.econbiz.de/10009501804
Saved in:
6
Census and sample surveys
Nicolini, Giovanna
;
Dalla Valle, Luciana
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 37-53)
.
2012
Persistent link: https://www.econbiz.de/10009501805
Saved in:
7
The ABC annual
customer
satisfaction
survey
Kenett, Ron
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 19-36)
.
2012
Persistent link: https://www.econbiz.de/10009501807
Saved in:
8
Standards and classical techniques in data analysis of
customer
satisfaction
surveys
Salini, Silvia
;
Kenett, Ron
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 3-18)
.
2012
Persistent link: https://www.econbiz.de/10009501808
Saved in:
9
Fuzzy methods and satisfaction indices
Zani, Sergio
;
Milioli, Maria Adele
;
Morlini, Isabella
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 439-497)
.
2012
Persistent link: https://www.econbiz.de/10009502488
Saved in:
10
Quality standards and control charts applied to customer surveys
Kenett, Ron
;
Deldossi, Laura
;
Zappa, Diego
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 413-438)
.
2012
Persistent link: https://www.econbiz.de/10009502492
Saved in:
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