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Modern analysis of customer surveys : with applications using R
Kenett, Ron, (2011)
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
(2008)
Beyond the ultimate question : a systematic approach to improve customer loyalty
(2009)
Analisi multivariate per la valutazione delle politiche di e-government nei Comuni dell'Emilia Romagna
Milioli, Maria Adele, (2007)
Dissimilarity and similarity measures for comparing dendrograms and their applications
Morlini, Isabella, (2012)
A New Class of Weighted Similarity Indices Using Polytomous Variables