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~person:"Sasser, William Earl"
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Search: subject:"Dienstleistungsbetrieb"
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Dienstleistungsbetrieb
4
Servicepolitik
3
Loyalität
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Mitarbeiter
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Verbraucherzufriedenheit
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Book / Working Paper
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German
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Sasser, William Earl
Bruhn, Manfred
52
Corsten, Hans
33
Fitzsimmons, James A.
12
Stuhlmann, Stephan
12
Fitzsimmons, Mona J.
10
Heskett, James L.
9
Gössinger, Ralf
8
Ahlert, Dieter
7
Bullinger, Hans-Jörg
6
Kaiser, Ulrich
6
Luczak, Holger
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Normann, Richard
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Vikas, Kurt
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Falk, Martin
5
Fend, Lars
5
Grönroos, Christian
5
Hadwich, Karsten
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Hofmann, Jürgen
5
Kaiser, Stephan
5
Seim, Katja
5
Stauss, Bernd
5
Ahlert, Martin
4
Backhaus, Christof
4
Borchert, Margret
4
Diller, Hermann
4
Dresch, Kai-Michael
4
Evanschitzky, Heiner
4
Fließ, Sabine
4
Gotsch, Matthias
4
Grewe, Till
4
Hermann, Sibylle
4
Holtbrügge, Dirk
4
Lasshof, Britta
4
Meffert, Heribert
4
Meister, Holger
4
Meister, Ulla
4
Michaelis, Manuel
4
Pepels, Werner
4
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USB Cologne (EcoSocSci)
3
ECONIS (ZBW)
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1
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.
;
Sasser, William Earl
;
Schlesinger, …
-
1997
Persistent link: https://www.econbiz.de/10004332225
Saved in:
2
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1991
-
Dt. Fassung aktualisiert und leicht gekürzt
Persistent link: https://www.econbiz.de/10009573622
Saved in:
3
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1991
Persistent link: https://www.econbiz.de/10004112679
Saved in:
4
Service breakthroughs : changing the rules of the game
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1990
Persistent link: https://www.econbiz.de/10004098628
Saved in:
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