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~subject:"Innovation management"
~subject:"Customer service"
~person:"Ukko, Juhani"
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Ukko, Juhani
Bruhn, Manfred
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International journal of services and operations management
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Operations management research : OMR ; advancing practice through theory
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ECONIS (ZBW)
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Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
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2
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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