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Search: subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
52
Service quality
52
Customer satisfaction
28
Kundenzufriedenheit
28
Beziehungsmarketing
22
Relationship marketing
22
Consumer behaviour
21
Konsumentenverhalten
21
Beschwerdemanagement
15
Complaint management
15
Customer service
10
Kundenservice
10
Dienstleistungssektor
9
Service industry
9
Service failure
6
Customer integration
5
Kundenintegration
5
Service recovery
5
Einzelhandel
4
Market research
4
Marktforschung
4
Retail trade
4
Salespeople
4
Verkaufspersonal
4
Dienstleistung
3
Emotion
3
Innovation
3
Marketing management
3
Marketing theory
3
Marketingmanagement
3
Marketingtheorie
3
New product development
3
Produktentwicklung
3
Satisfaction
3
Services
3
Anthropomorphism
2
Arbeitszufriedenheit
2
Betriebliche Wertschöpfung
2
Brand image
2
Brand transgression
2
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3
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Article
51
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52
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52
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1
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English
52
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Grégoire, Yany
4
Bitner, Mary Jo
2
Falk, Tomas
2
Grewal, Dhruv
2
Jarvis, Cheryl Burke
2
Kumar, V.
2
Schepers, Jeroen J. L.
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Allen, Alexis M.
1
Auh, Seigyoung
1
Aurier, Philippe
1
Avramidis, Panagiotis K.
1
Backhaus, Klaus
1
Baker, Julie
1
Baker, Thomas L.
1
Bansal, Harvir S.
1
Berry, Leonard L.
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Biswas, Dipayan
1
Blut, Markus
1
Bock, Dora
1
Bolton, Ruth N.
1
Bonifield, Carolyn
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Brock, Christian
1
Brown, Stephen Walter
1
Cadwallader, Susan
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Cole, Catherine A.
1
Dahl, Darren W.
1
Davis-Sramek, Beth
1
Ding, Ying
1
Dogan, Orhan Bahadir
1
Dong, Beibei
1
Doorn, Jenny van
1
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Journal of the Academy of Marketing Science
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
52
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52
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
Saved in:
3
Platform-level consequences of performance-based commission for service providers : evidence from ridesharing
Dogan, Orhan Bahadir
;
Kumar, Vikas
;
Lahiri, Avishek
- In:
Journal of the Academy of Marketing Science
52
(
2024
)
4
,
pp. 1240-1261
Persistent link: https://www.econbiz.de/10015048183
Saved in:
4
Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI
Blut, Markus
;
Wang, Cheng
;
Wünderlich, Nancy V.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
7
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
8
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
9
Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Wolter, Jeremy S.
;
Bock, Dora
;
Mackey, Jeremy
;
Xu, Pei
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 815-836
Persistent link: https://www.econbiz.de/10012107325
Saved in:
10
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
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