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Service industry
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Customer satisfaction
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Beck, Jeffrey A.
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Cha, JaeMin
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Cheng, Yu-chi
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Kim, Seung Hyun
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Managing service quality : MSQ ; an international journal
The journal of services marketing
29
Journal of retailing and consumer services
20
The service industries journal
15
Journal of business research : JBR
13
Journal of service management
11
Journal of service research : JSR
11
International journal of hospitality management
9
Services marketing quarterly
9
Journal of service research
8
Journal of service theory and practice
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
SpringerLink / Bücher
5
Asia Pacific journal of marketing and logistics
4
International journal of contemporary hospitality management
4
International journal of services and operations management
4
Journal of strategic marketing
4
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of consumer behaviour : an international research review
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
European journal of management and business economics : EJM&BE
2
European journal of marketing : EJM
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Europäische Hochschulschriften / 5
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Fokus Dienstleistungsmarketing
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Inventi impact: retailing & consumer services
2
Journal of Contemporary Issues in Business and Government
2
Journal of business-to-business marketing
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Journal of consumer marketing
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Journal of marketing management : MM
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Journal of service theory and practice : JSTP
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Materialien / RWI
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Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
2
Development and testing of the Consumer Experience Index (CEI)
Kim, Seung Hyun
;
Cha, JaeMin
;
Knutson, Bonnie J.
;
Beck, …
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
2
,
pp. 112-132
Persistent link: https://www.econbiz.de/10008988084
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