Liu, Nan; Ziya, Serhan; Kulkarni, Vidyadhar G. - In: Manufacturing & Service Operations Management 12 (2010) 2, pp. 347-364
This paper develops a framework and proposes heuristic dynamic policies for scheduling patient appointments, taking into account the fact that patients may cancel or not show up for their appointments. In a simulation study that considers a model clinic, which is created using data obtained from...