Zeglat, Dia; Mukattash, Ibrahim - In: Global business and finance review 28 (2023) 3, pp. 1-14
Purpose: This research aims to develop a national index to measure customer satisfaction in Jordan. Based on … services offered in Jordan. Design/methodology/approach: T he r esearchers p erformed a s ystematic literature r eview (SL R) b … measure customer satisfaction in 15 major economic sectors in Jordan. It contains three items to measure and track customer …