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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
69
Service quality
69
Airline
49
Fluggesellschaft
49
Consumer behaviour
28
Konsumentenverhalten
28
Air passenger transport
27
Airport
27
Flughafen
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Passagierluftverkehr
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Air transport
25
Luftverkehr
25
Beziehungsmarketing
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Relationship marketing
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Taiwan
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Beschwerdemanagement
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Complaint management
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Qualitätsmanagement
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Customer service
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Kundenservice
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Low-cost strategy
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Niedrigpreisstrategie
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Airport service quality
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Passenger satisfaction
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Airlines
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Behavioral intention
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Satisfaction
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Sentiment analysis
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Airline industry
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China
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Customer value
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Kundenwert
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Airline service quality
4
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2
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95
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
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Antwi, Collins Opoku
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Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Arslan, Seda
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
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Bujisic, Milos
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Calisir, Fethi
1
Calisir, Nese
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Can, Gülin Feryal
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Cao, Mengfei
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Chang, Yu-hern
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Chang, Yu-wei
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Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
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Chiu, Su-Chin
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Journal of air transport management
Journal of retailing and consumer services
468
Journal of business research : JBR
417
International journal of hospitality management
399
The journal of services marketing
227
The service industries journal
218
SpringerLink / Bücher
186
Tourism management : research, policies, practice
182
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
175
Journal of hospitality marketing & management
169
Industrial marketing management : the international journal for industrial and high-tech firms
162
International journal of contemporary hospitality management
160
Journal of service research : JSR
120
Services marketing quarterly
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
Cogent business & management
111
Journal of the Academy of Marketing Science
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
100
Service business
98
Journal of service management
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
91
Journal of strategic marketing
86
Tourism management perspectives : TMP
86
Journal of marketing
85
The international journal of bank marketing : IJBM
77
International journal of productivity and quality management : IJPQM
76
European journal of marketing : EJM
75
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
The journal of business & industrial marketing
71
International journal of quality and service sciences
69
Journal of retailing
68
Total quality management & business excellence
68
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
60
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
95
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1
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
2
Has passenger satisfaction at airports changed with the onset of COVID-19? : the case of Seville Airport (Spain)
Lopez-Valpuesta, Lourdes
;
Casas-Albala, Diana
- In:
Journal of air transport management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310478
Saved in:
3
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
4
Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines
Dehnavi, Morteza Narimani
;
Yazdian, Seyed Ahmad
; …
- In:
Journal of air transport management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014283370
Saved in:
5
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
6
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
7
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
8
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
9
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
10
How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis
Li, Lingyao
;
Mao, Yujie
;
Wang, Yu
;
Ma, Zihui
- In:
Journal of air transport management
105
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013427116
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