Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Choong-Ki Lee, Eun-Kyo Jung, Sung-Eun Kang, James F. Petrick, Yae-Na Park
| Year of publication: |
2022
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|---|---|
| Authors: | Lee, Choong-Ki ; Jung, Eun-Kyo ; Kang, Sung-Eun ; Petrick, James F. ; Park, Yae-Na |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 100.2022, p. 1-10
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| Subject: | Covid-19 | Customer orientation | Flight attendants | Job satisfaction | Non-pharmaceutical intervention | Protection motivation theory | Risk perception | Arbeitszufriedenheit | Coronavirus | Fluggesellschaft | Airline | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2022.102191 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013207562