The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Joseph Lok-Man Lee, Noel Yee-Man Siu, and Tracy Jun-Feng Zhang
| Year of publication: |
January-March 2018
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| Authors: | Lee, Joseph Lok-Man ; Siu, Noel Yee-Man ; Zhang, Tracy Jun-Feng |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 39.2018, 1, p. 22-34
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| Subject: | Distributive justice | interactional justice | postrecovery satisfaction | repurchase intention | service quality | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Wahrnehmung | Perception | Verteilungsgerechtigkeit | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2017.1398025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011804122