Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Noel Yee-Man Siu; Tracy Jun-Feng Zhang; Ho-Yan Kwan
| Year of publication: |
2014
|
|---|---|
| Authors: | Siu, Noel Yee-Man ; Zhang, Tracy Jun-feng ; Kwan, Ho-yan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 43.2014, p. 87-97
|
| Subject: | Post-recovery satisfaction | Service failure | Customer attribution | Customer-company identification | Prior expectation | Kundenzufriedenheit | Customer satisfaction | Corporate Social Responsibility | Corporate social responsibility | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010427930