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Search: subject:"Kundendienst"
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ECONIS (ZBW)
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Model integration and traceability for product service systems engineering
Wolfenstetter, Thomas
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2019
Persistent link: https://www.econbiz.de/10012062289
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2
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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3
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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4
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
5
Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
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2018
Persistent link: https://www.econbiz.de/10011932702
Saved in:
6
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
7
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
8
New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction
Baur, Aaron Wolfgang
-
2016
Persistent link: https://www.econbiz.de/10011528133
Saved in:
9
Essays on privacy in the digital age
Cichy, Patrick
-
2017
Persistent link: https://www.econbiz.de/10011746715
Saved in:
10
Proaktives und reaktives After-sales social media management
Putz, Michael
-
2017
Persistent link: https://www.econbiz.de/10011774564
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