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~person:"Dixon, Matthew"
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Customer service
6
Kundenservice
6
Beziehungsmarketing
2
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2
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2
Success factor
2
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1
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1
Customer satisfaction
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Mobile communications
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Mobilkommunikation
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T-Mobile USA Inc.
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Dixon, Matthew
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Bowen, David E.
7
Cook, Sarah
7
Fassott, Georg
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Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Zemke, Ron
7
Beatty, Sharon E.
6
Collier, Joel E.
6
Dangelmaier, Wilhelm
6
Ellinger, Alexander E.
6
Gelbrich, Katja
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
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Harvard business review : HBR
3
Harvard-Business-Manager : das Wissen der Besten
2
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ECONIS (ZBW)
6
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1
Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew
- In:
Harvard business review : HBR
96
(
2018
)
6
,
pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
Saved in:
2
Kick-ass customer service
Dixon, Matthew
;
Turner, Scott
;
DeLisi, Rick
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
Saved in:
3
Der Super-Kundendienst
Dixon, Matthew
;
Ponomareff, Lara
;
Turner, Scott
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
39
(
2017
)
5
,
pp. 80-89
Persistent link: https://www.econbiz.de/10011795518
Saved in:
4
The effortless experience : conquering the new battleground for customer loyalty
Dixon, Matthew
;
Toman, Nick
;
DeLisi, Rick
-
2013
Persistent link: https://www.econbiz.de/10010187290
Saved in:
5
Was Kunden wirklich wollen
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 36-44
Persistent link: https://www.econbiz.de/10008648308
Saved in:
6
Stop trying to delight your customers
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
Saved in:
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