Kick-ass customer service
Year of publication: |
January-February 2017
|
---|---|
Authors: | Dixon, Matthew ; Turner, Scott ; DeLisi, Rick |
Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 95.2017, 1, p. 110-117
|
Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Dienstleistungsberufe | Service workers | Anforderungsprofil | Occupational profile | Personalbeschaffung | Recruitment | Welt | World |
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