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~subject:"Service quality"
~person:"Edvardsson, Bo"
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Service quality
Customer value
6
Kundenwert
6
Betriebliche Wertschöpfung
5
Service-Dominant Logic
5
Service-dominant logic
5
Value creation
5
Customer integration
3
Kundenintegration
3
Beziehungsmarketing
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
resource integration
2
value co-creation
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Customer experience
1
Dienstleistung
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Dienstleistungsinnovation
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Dienstleistungsmanagement
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Institutional economics
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Institutionenökonomik
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Institutions
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Konsumentenverhalten
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Logic
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Logik
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New product development
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Practice theory
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Resource integration
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Resource-based view
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Edvardsson, Bo
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Sesé, F. Javier
3
Sweeney, Jillian C.
3
Tang, Chuanyi
3
Aflaki, Sam
2
Ahn, Jiseon
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Danaher, Tracey S.
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Helkkula, Anu
2
Hogan, Suellen J.
2
Hollebeek, Linda D.
2
Immonen, Mika
2
Ingelsson, Pernilla
2
Itani, Omar S.
2
Iyer, Pramod
2
Melero-Polo, Iguácel
2
Mikkonen, Karri
2
Mostafa Rasoolimanesh, S.
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Journal of service management
1
The service industries journal
1
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ECONIS (ZBW)
2
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Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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