Kopalle, Praveen K.; Sun, Yacheng; Neslin, Scott A.; … - 2012
We estimate the joint impact of the frequency reward and customer tier components of a loyalty program on customer … behavior and resultant sales. We provide an integrated analysis of a loyalty program incorporating customers' purchase and cash … context of a two-component loyalty program? (3) How is the market segmented in its response to the combined program? (4) Do …