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~person:"Malhotra, Naresh K."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Malhotra, Naresh K.
Bruhn, Manfred
25
Mattila, Anna S.
25
Prentice, Catherine
25
Han, Heesup
24
McColl-Kennedy, Janet R.
18
Gong, Taeshik
15
Gustafsson, Anders
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Klaus, Philipp
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Sharma, Piyush
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Balaji, M. S.
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Sreejesh, S.
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Das, Jishnu
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Grewal, Dhruv
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Grégoire, Yany
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Hollebeek, Linda D.
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Jang, Soocheong
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Park, Jungkun
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Prybutok, Victor R.
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Qu, Hailin
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Wirtz, Jochen
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Wong, IpKin Anthony
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Benkenstein, Martin
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Journal of international consumer marketing
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Journal of retailing
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Journal of retailing and consumer services
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Psychology & marketing
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1
Long-term oriented
marketing
relationships and ethical conduct in outsourcing sector
Ndubisi, Nelson Oly
;
Malhotra, Naresh K.
;
Capel, Celine …
- In:
Psychology & marketing
33
(
2016
)
5
,
pp. 372-388
Persistent link: https://www.econbiz.de/10011485883
Saved in:
2
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Saved in:
3
Examining uncertainty avoidance, relationship quality, and customer loyalty in two cultures
Ndubisi, Nelson Oly
;
Malhotra, Naresh K.
;
Ulas, Dilber
; …
- In:
Journal of international consumer marketing
24
(
2012
)
5
,
pp. 320-337
Persistent link: https://www.econbiz.de/10009778699
Saved in:
4
Contrasting the drivers of switching intent and switching bhavior in contractual service settings
Wirtz, Jochen
;
Xiao, Ping
;
Chiang, Jeongwen
;
Malhotra, …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 463-480
Persistent link: https://www.econbiz.de/10010473276
Saved in:
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