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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Performance measurement
67
Performance-Messung
67
Quality management
55
Qualitätsmanagement
55
Measurement
35
Messung
35
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
25
Kundenzufriedenheit
25
Firm performance
12
Unternehmenserfolg
12
Balanced Scorecard
9
Balanced scorecard
9
Hospital
9
Krankenhaus
9
Performance management
9
Performance-Management
9
Business process management
8
Product quality
8
Produktqualität
8
Prozessmanagement
8
Taiwan
8
KMU
7
SME
7
performance measurement
7
Structural equation model
6
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6
Beziehungsmarketing
5
Consumer behaviour
5
Einführung
5
Implementation
5
Industrie
5
Kano model
5
Konsumentenverhalten
5
Manufacturing industries
5
Relationship marketing
5
customer satisfaction
5
service quality
5
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Undetermined
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Article
98
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101
Aufsatz in Zeitschrift
101
Case study
6
Conference paper
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Konferenzbeitrag
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English
101
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Dahlgaard, Jens Jörn
6
Chopra, Parvesh K.
3
Dahlgaard-Park, Su Mi
3
Garengo, Patrizia
3
Kanji, Gopal K.
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Biazzo, Stefano
2
Chen, Kuen-Suan
2
Elg, Mattias
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He, Zhen
2
Idris, Fazli
2
Kollberg, Beata
2
Kweh, Qian Long
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Lu, Dawei
2
Mergen, A. Erhan
2
Peljhan, Darja
2
Thawesaengskulthai, Natcha
2
Tomaževič, Nina
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullah, Mokhtar
1
Abebe, Birhanu Beshah
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Albayrak, Tahir
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Ali, Khairul Anuar Mohd
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Alolayyan, Main Naser Fady
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Altuntas, Serkan
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Aramyan, Lusine H.
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Arasli, Huseyin
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Azene, Daniel Kitaw
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Bagur-Femenías, Llorenç
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Baser, Onur
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Behmer, Falk
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Belvedere, Valeria
1
Bento, Graziela dos Santos
1
Berhe, Ephrem
1
Betts, Alan
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Borgianni, Yuri
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Working paper / National Bureau of Economic Research, Inc.
419
NBER working paper series
414
NBER Working Paper
362
Discussion paper series / IZA
291
SpringerLink / Bücher
224
IZA Discussion Papers
210
International journal of production research
203
Journal of business research : JBR
191
Economics letters
161
IZA Discussion Paper
155
The international journal of productivity and performance management : IJPPM
155
European journal of operational research : EJOR
151
Policy research working paper : WPS
147
OECD Environment Statistics
141
International journal of production economics
140
Insurance / Mathematics & economics
130
World Bank E-Library Archive
125
MPRA Paper
120
Working paper
120
The review of income and wealth : journal of the International Association for Research in Income and Wealth
118
Public performance & management review
117
International journal of productivity and quality management : IJPQM
112
Applied economics
108
Benchmarking : an international journal ; BIJ
107
Journal of econometrics
107
Journal of economic inequality
107
Social Indicators Research
105
Discussion paper / Centre for Economic Policy Research
104
IMF Working Papers
104
Discussion paper / Tinbergen Institute
98
CESifo working papers
97
Discussion paper
97
International Journal of Business Performance Management
97
Applied economics letters
96
World Bank Policy Research Working Paper
96
Journal of banking & finance
95
Working paper series
91
Omega : the international journal of management science
89
Working paper / Oxford Poverty & Human Development Initiative
87
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ECONIS (ZBW)
101
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1
Development and validation of a
measurement
instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
2
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
3
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
4
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
5
Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure
Kuo, Kuo-Cheng
;
Kweh, Qian Long
;
Ting, Irene Wei Kiong
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 542-558
Persistent link: https://www.econbiz.de/10011723717
Saved in:
6
Towards excellence in public administration : organisation theory-based performance management model
Tomaževič, Nina
;
Tekavčič, Metka
;
Peljhan, Darja
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 578-599
Persistent link: https://www.econbiz.de/10011723733
Saved in:
7
A new perspective to productivity
measurement
Berhe, Ephrem
;
Abebe, Birhanu Beshah
;
Azene, Daniel Kitaw
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011730266
Saved in:
8
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
Using work stress
measurement
to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo
;
Marković, Dejan
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
Saved in:
10
Key performance indicators
measurement
in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
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